Returns & Exchanges

At kinfall.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy.

Returns

If you wish to return an item, please follow these guidelines:

1. Contact our customer service team at [email protected] within 30 days of receiving your order to initiate the return process.
2. Ensure that the item is in its original condition, with all tags and packaging intact.
3. Include the original order invoice or a copy of it with the returned item.
4. Ship the item back to us using a trackable shipping service.
5. Once we receive the item and verify its condition, we will process your refund within 5 business days.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow these guidelines:

1. Contact our customer service team at [email protected] within 30 days of receiving your order to initiate the exchange process.
2. Specify the item you would like to exchange and the desired replacement.
3. Ensure that the item you wish to exchange is in its original condition, with all tags and packaging intact.
4. Include the original order invoice or a copy of it with the item you are returning for exchange.
5. Ship the item back to us using a trackable shipping service.
6. Once we receive the item and verify its condition, we will process the exchange and ship the replacement item to you within 5 business days.

If you have any questions or concerns regarding our returns and exchanges policy, please feel free to contact us at [email protected]. We are here to assist you.